Myelin Healthcare AI HRA Service Supplemental Privacy Policy
Last Updated: September 26, 2024
If you use our AI HRA Service, this Supplemental Privacy Policy applies to you. This Supplemental Privacy Policy (or “Supplemental Policy”) accompanies our general Privacy Policy and describes how we, Myelin Healthcare, Inc., and our affiliates, process the information we collect from you for purposes of providing the AI HRA Services (the “HRA Services”). This Supplemental Policy applies to information collected through our website or from you over the phone. If you have any questions about this policy or how we handle your information, please contact us at privacy@myelin-healthcare.com.
What Personal Information Do We Collect?
In addition to the disclosures contained in our Privacy Policy, in relation to the SNAP Services, we collect:
Information You Give Us: We receive and store any information you provide in relation to the HRA Services. This includes identifying information such as your name, email address, or phone number, as well as questions and related information about your health, living, financial, and social conditions. We also record all of our phone calls with you. You are not obligated to provide any specific information to us, though failure to provide certain information may prevent us from providing the HRA Services or reduce its accuracy and reliability.
For What Purposes Do We Use Your Personal Information?
In addition to the uses disclosed in our Privacy Policy, we use personal information provided in connection with the HRA Services to:
Communicate with you. We use your personal information to communicate with you in relation to the HRA Services via different channels (e.g., by phone, email, chat).
Provide the HRA Services to you. We use your personal information to enable you to use our services, including asking standard health risk assessment questions.
Improve our products and services. We use our call recordings with you to improve our other products and services, including to improve artificial intelligence technologies.
Complying with legal obligations. In certain cases, we collect and use your personal information to comply with laws.
Do We Share Your Personal Information?
We are not in the business of selling personal information to others. In addition to the disclosures in our Privacy Policy, we share personal information collected in connection with the HRA Services as described below and with entities within our corporate family, each of which follows practices at least as protective as those described in this Privacy Notice.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include sending email, making phone calls, analyzing data, providing marketing assistance, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). In the event that we or substantially all of our assets are acquired, customer information will of course be one of the transferred assets.
Protection of Us and Others: We release personal information when we believe release is appropriate to comply with the law or protect ours or others rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
How Secure Is The Information You Collect About Me?
We design our systems with your security and privacy in mind.
We work to protect the security of your personal information during transmission by using encryption protocols and software.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
What Choices Do I Have?
If you have any questions as to how we collect and use your personal information, please contact us at privacy@myelin-healthcare.com.
As described above, you can choose not to provide certain information.
If you do not want to receive email or other communications from us, please email us at privacy@myelin-healthcare.com or click the unsubscribe button at the bottom of any email newsletter we send you.
The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether.
In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, you may email privacy@myelin-healthcare.com.
Conditions of Use, Notices, and Revisions
Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes.
Myelin Healthcare Terms of Service for AI Health Risk Assessments
Last updated: September 26, 2024
Please read this Agreement carefully.
THE AI HRA SERVICES USE ARTIFICIAL INTELLIGENCE TECHNOLOGY. YOU WILL BE SPEAKING TO AI AGENT TO COMPLETE THE HEALTH RISK ASSESSMENT.
This Myelin Healthcare Terms of Service for AI Health Risk Assessments (the "Agreement") is a binding agreement between you and Myelin Healthcare, Inc. and its affiliates ("Myelin," "we", "us", or "our") regarding your access to and use of Myelin’s AI Health Risk Assessment services (the “HRA Services”). This Agreement consists of the terms and conditions below, and incorporates the Myelin Privacy Notice and HRA Supplemental Privacy Policy (collectively, "Privacy Notice").
By registering for the HRA Services, you accept this Agreement and represent that you are at least 18 years old, and have authority to bind yourself or the company you represent to this Agreement.
Registration.
Registration. When you register for the HRA Services, you must provide complete and accurate information.
Your Use of the HRA Services.
You agree that you will interact with us and the HRA Services in a professional and courteous manner, and solely for the purpose of completing a Health Risk Assessment.
Feedback; Materials You Post or Provide. We will record phone calls made in connection with the HRA Services. We may also ask you to rate the HRA Services. You grant us the right to collect such information and use it to improve our products and services.
Use of Information; Publicity and Confidentiality.
Our Use of Information. By using the HRA Services, you authorize the collection, use, and disclosure of information in accordance with the Privacy Notice. In addition, we may share certain information about you to our service providers to facilitate the service relationship and improve the HRA Services.
Your Use of Information. You may only use the HRA Services for the purpose of completing a Health Risk Assessment and for no other purpose.
No Warranties. THE HRA SERVICES ARE PROVIDED ON AN "AS IS", "WITH ALL FAULTS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE HRA SERVICES AND DISCLAIM ANY AND ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: (A) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT; (B) ANY WARRANTY THAT THE HRA SERVICES WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, OPERATE WITHOUT ERROR, OR WILL CONTAIN ANY PARTICULAR FEATURES OR FUNCTIONALITY; OR (C) ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING ANY LOSS OF REVENUE, PROFITS, GOODWILL, USE, OR DATA) ARISING IN CONNECTION WITH THIS AGREEMENT OR THE HRA SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. FURTHER, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING IN CONNECTION WITH THIS AGREEMENT OR THE SNAP SERVICES EXCEED $10.
Applicable Law; Disputes. You agree that any dispute relating in any way to this Agreement or the HRA Services will be resolved by binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law and the laws of the state of California, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and us.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent, CSC, 251 Little Falls Drive, Wilmington, DE 19808-1674 USA. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in Santa Clara County, California. or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Notwithstanding anything to the contrary in this Agreement, we may seek injunctive or other relief in any state, federal, or national court of competent jurisdiction for any actual or alleged infringement of our or any other person or entity's intellectual property or proprietary rights.Termination; Access Restriction. We may terminate this Agreement, or terminate or suspend the HRA Services immediately without notice for any reason. be forfeited.
General Provisions.
Entire Agreement. This Agreement is the entire agreement between you and us regarding the subject matter of this Agreement. This Agreement supersedes all prior or contemporaneous representations, understandings, agreements, or communications between you and us, whether written or verbal, regarding the subject matter of this Agreement. We will not be bound by, and specifically object to, any term, condition or other provision which is different from or in addition to the provisions of this Agreement, including when submitted by you in any order, invoice, bill, receipt, acceptance, confirmation, correspondence or other document.
Modifications to the HRA Services and this Agreement. We may modify, suspend or discontinue the HRA Services, in whole or in part, at any time without notice. We may modify this Agreement in the future by posting the modified terms on this website. Continued use of the HRA Services will constitute your acceptance of the modified terms.
Assignment. You may not assign or transfer any rights, obligations or privileges that you have under this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, at any time without notice. Subject to the foregoing, this Agreement will be binding on each party's successors and permitted assigns. Any assignment or transfer in violation of this section will be deemed null and void.
Severability; Interpreting the Terms. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Agreement will continue in effect. The word "including" will be interpreted without limitation when used in this Agreement.
No Waiver. The failure by us to enforce any provision of this Agreement will not constitute a present or future waiver of that provision nor limit our right to enforce that provision at a later time. All waivers by us must be in writing and signed by us to be effective.
Notices. All notices relating to this Agreement will be sent to you by e-mail, text message or phone call, or will be posted on our website. You consent to us sending you e-mails, or contacting you via phone call or text message to the number you provide to us for any matter related to your engagement with us. E-mail notices or notices posted on our website are deemed written notices for all purposes for which written notices may be required. E-mail notices are deemed received when sent.